Frequently Asked Questions

A little clarity before you choose your next piece. Here are the answers to our most common questions about fit, production and delivery.

Where can I find sizing information?

Sizing is available on every item listing. Review the size guide for the specific piece you’re considering before ordering, as sizing can vary between products.

Are Thornvella items made to order?

Yes. Every item is print on demand and is produced after you place your order. Your piece needs time to be printed before it can be dispatched, so please allow for both production time and delivery time.

Where will my items ship from?

Our items are produced and shipped from different locations. Each item listing states where it ships from. Not every product will be available from a location near you, so check the shipping origin on each listing before ordering.

Can international shipping take longer?

Yes. If an item ships from another country, it may need significant time in international transit after production is complete. Keep both stages in mind when planning your order. Visit our Shipping & Production page for more delivery information.

Will my order arrive in more than one parcel?

If your order includes items produced or shipped from different locations, they will arrive in separate parcels and may reach you at different times. An item shipping internationally may also arrive later than one shipping from closer to you.

Where can I learn more about a particular product?

Review the product listing for its description, size guide and shipping origin. For questions about production or delivery, see Shipping & Production.

I’m in the EU. Why does everything cost more?

Our production partners charge us 25% VAT on production and shipping for EU orders. We include this cost in the price shown to you, so there is no separate charge from us for this VAT at checkout.

What if I have a problem with my order?

Please review our Refunds & Returns policy for the steps to request a return, replacement or refund. Order issues must be communicated by email to info@thornvella.com within 7 days of delivery. Include your order number, a description of the issue and the photographs requested in the policy.